Honest in depth review of my buying experience
I sell computers at Best Buy. I use my Yoga 920 as an extension of myself to help me in many different ways, including selling. With this in mind, I shopped across the web in search for a skin that offered full body protection and looked good doing it. Phantomskinz has helped me to distinguish my Yoga from all the other laptops in the store, giving it a stylish, personalized touch. My goal was to have the best looking laptop in the store if not best overall.
My laptop has been sporting the black carbon fiber skin for about a month now. I feel like it has had enough time to settle in and smooth out its rough edges. The textured skin feels good and high quality. I'm quite pleased overall and frequently receive compliments for my laptop's aesthetics.
However, my experience has not been without complaints. Now, full disclosure, I'm probably being pretty nitpicky, but they are worth mentioning, still since i promised honesty. Upon ordering my skin, I was really excited to get it and slap it on. However, instead of the HQ in Arizona, my skin shipped out from Florida, presumedly one of their retail locations. This made the package's ETA to be a long week until getting to me in California. Fast forward a week and package arrives; somehow, I got sent the wrong skin. That's fine, I understand. I am actually quite good at making mistakes, myself. However, when I do make a mistake, I'm doing everything in my power to not only make it right, but going above and beyond that. For instance, it would have been nice if I didn't have to wait an additional week for the skin I ordered to arrive. However, I understand that shipping is expensive. With that in mind though, that is just all the more reason to ensure accuracy. Anyway, after many emails back and forth with Phantomskinz, they gave me a discount on my next order which pleased me and I look forward to using. It wasn't so much the discount itself that pleased me necessarily, but that appeasing me showed me that I am a valued customer and that my business is appreciated. Customer service is important to me since I am in the same field, and I needed to know whether or not I could recommend Phantomskinz for not only their product, but their customer service as well. I wouldn't feel right about recommending a product/company/service if our interaction was poor. Trust me when I say that I was a challenging customer. Phantomskinz not only endured my ranting, but they maintained a professional attitude throughout.
Finally, I have one more complaint, albeit a minor one. The skin isn't exactly what i would call "precisely cut". When I inquired about it, it was explained to me that it was essentially to my benefit that it not be an exact cut because application would be much more difficult and frustrating. Understanding that, it now makes sense. Besides, it does not get much more precise. Despite all that, it still looks great and I can feel good about getting behind Phantomskinz and what they offer. I hope this was helpful.
In closing, I'm giving my experience with Phantomskinz 3 scores:
customer service: 4.5 stars